Orders and Deliveries

BESPOKE ORDERS
We shall discuss your Bespoke orders over emails and or WhatsApp / Skype and only when you have confirmed your order and have paid the full amount in advance, we shall ask our Artists and Designers to prepare your order. The estimate time to prepare the order and delivery will be discussed over emails. However, we can give you an estimate that orders such as bags and bag sets could take around 3-5 days, and others such as wallets, sleeves, belts and the like could take around 1-2 days. All these essentials will be discussed and confirmed by emails.

OTHER ORDERS
Orders are processed and shipped within 24 hours of receiving payments. Orders placed on weekends and official holidays will be processed and shipped on the following business day. Usually we have stocks of all or most of the items displayed on our Boutique, however, at times, we may run out of stock, therefore, under such situations and or circumstances, the delivery maybe delayed. Ideally, when we have stocks, deliveries are prepared within 24 hours from receiving payments and in situations where we may not have stocks, deliveries could take up to 5-6 days more. Whatever be the situation, we will surely notify you upfront. To summarise, when we have stocks deliveries could take around 5-6 business days to reach you and just in case when we don’t have stocks in hand, it could take at most 9-12 business days.

ORDER PROCESSING
Orders are processed either from our studio in Amsterdam in The Netherlands or, from our studio close to Warsaw in Poland.

PAYMENTS
We prefer online payments to our bank account. However, we also accept payments via PayPal. Please note that; your order will not be processed until we have received notification of your payment from our bank. The same with Bespoke orders; only upon receiving the payment in full, our Artists & Designers will start working on your orders.

-Bank transfer: Payment must be confirmed within 3 days of the date your order is placed. If payment is not received within the due date, your order will be automatically cancelled. In the bank transfer, it has to be specified the reference number of your order as well as your name and surname and if possible your address as well. Bank transfers usually take around 1-2 business days to appear in our bank account. International transfers from outside the European Union may take a bit longer! 

Our banking details are;

Bank Name: ING Bank N.V.
Account name: Hagardhs B.V.
Account number: 7548888
IBAN – NL68 INGB 0007 5488 88
BIC / SWIFT code -INGBNL2A

-Paypal: Through your PayPal account you can pay safety using your preferred options; bank transfer, debit / credit card. PayPal should be ideally able to accept Visa, Visa Electron and MasterCard. Your data will be managed and identified and stored solely by PayPal. If you already have a PayPal account, you can use it to pay for your orders. PayPal payments usually take around same day or at times 1-2 days to appear in our bank account. Our PayPal ID is: hagardhs@gmail.com 

DEFAULT PAYMENT option is set to PayPal with all our offers. You do not need to make a PayPal account, if you want, you can choose to pay using your debit / credit card straightaway using the PayPal gateway. Your personal info about your name, and bank card details will be processed, stored and maintained by PayPal.

SHIPPING OPTIONS
Orders are either shipped from our studio in Amsterdam, in The Netherlands with TNT postal service or the government postal service. Or, orders may be shipped from our studio close to Warsaw in Poland, with EMS Speed post / DPD Courier / DHL courier. These following shipping options are available, unless otherwise specified:

– Standard Economy We use this option by default for all our deliveries and these prices have been taken into consideration when we make our offers on our Boutique. (this takes around 3-5 business days for deliveries in European Union depending upon your Country, City and Postcode and maybe around 9-12 business days for delivery outside the European Union). This option is usually the government postal service. The postal service in Europe is often reliable. And this option does not have a tracking number and or insurance.

Should you want to go with an express service with tracking number and with insurance, we have the following option for you; please do make a note that, we will charge you separately for this delivery service;

– Standard Economy Express (takes around 2-3 business days for deliveries in European Union, depending upon your Country, City and Postcode and maybe around 6-9 business days for delivery outside the European Union). This option is usually EMS Speed-post or DPD Courier for Europe and or DHL for deliveries outside Europe. The average estimate cost is around Euro 75 for parcels around 1kg – 2kg. Most of our items especially bags, are around 2 kg including packing.

SPECIAL NOTE AND SHIPPING OUTSIDE EUROPEAN UNION
– We do not ship to PO Boxes.
– Please note: as of now we are fully organised with shipping within European Union. However, since our official logistics company TNT, in The Netherlands provide a global logistics solution, we can always organise to send orders to all other countries out of European Union. Therefore, please keep in mind, that, for countries/destinations outside of the European Union, TNT may charge you around 10% or more, as their service costs and additional costs for taxes such as custom and import duties as per the tax rules and regulations of your Country. To get an idea about these taxes, you may check these online or with your local tax authorities. And of course, if you have any questions and or concerns, you are welcome to check with us about these matters over email: boutique@hagardhs.com

SHIPPING ADDRESS DISCLAIMER
Your shipping address may not be checked by our system for security reasons and to guarantee the best delivery time. We do not have an address verification software package yet, which checks or contains all valid addresses from the European Union States or even outside the European Union States. Therefore, we rely on your accuracy to provide your shipping address. We copy paste your address which you provided when confirming your orders.

Please provide your full name, address including street name, house number, block/apartment number, city/town, post-code and your mobile number. These details will be shared with the delivery / courier company.

PRICING AND TAXES
Citizens and Residents of European Union States are bound to pay the VAT. Even if you are not a Citizen and or a Resident of European Union States but, if your delivery address is in any of the European Union Member States, you are bound to pay the VAT. Citizens and Residents outside the European Union States maybe eligible for a VAT refund, conditions apply as per the European Union Tax Laws and Regulations and or The Netherlands Tax Laws and Regulations. VAT is usually charged upfront while invoicing, therefore, for Citizens and Residents who stay outside the European Union States, please make a note that, we may work to claim for your VAT refunds; in order to process this, we will need to submit your purchase proof which is an original invoice (which we generate from our system) and, we will need to also attach the delivery proof to your address outside the European Union, this is the document which we will collect from the courier company who makes the delivery to your address and we can get confirmation, only when the delivery has been successfully made. We file all VAT refunds once every end of the quarter, once in 3 months, and it usually takes around 1-2 months and sometimes more, to get this refund. Please make a note that, we can only file for your VAT refunds, while the decision of approval of this refund is decided by the European Union VAT refund regulations and or The Netherlands Tax department, therefore, if by any chance, if your refund is refused, we should not be held responsible for this matter, after-all, we are doing this service for you as our gratitude to you for shopping with us. And of course, as soon as (if) we get your refund, we will issue you a discount code of the same amount and email this as a gift voucher to you and you can redeem it on your next purchase with us. We hope we have clearly explained the VAT refund essentials, however, if you still have any questions and or concerns, please feel free to email us at; boutique@hagardhs.com

WARRANTY AND OTHER MATTERS
When you buy from us, especially your Handmade Leather will come with a warranty detailed in your order confirmation. All leather sold by us are guaranteed to be original, new and authentic sourced from their principle companies. Primarily we work with Italian Vegetable Tanned Leather, sourced from Tanneries who are registered with the Italian Vegetable Tanned Leather Consortium. Thereafter, we might source leather from authorised and registered firms and or tanneries ONLY in the European Union. And all these are detailed in our offers.

Leather life:
Leather items from our collections: The life of your leather goods from our collection depends absolutely upon how you use and care for. For some, leather products last for several years, maybe even a life time, whereas, for few, these might get worn out in few years (happens especially in very high humid climates especially with leather straps for watches). We request you to care for your leather goods, after all, you’ve invested in them.

Leather Care:
Clean the surface with a most cloth and let it dry. Then use any neutral cream polish from a renowned brand to polish the surface. First use rub the polish with a cloth and then let the polish dry thereafter, use a different cloth to run over the leather surface again. Depending upon the polish you use, the leather will either get it’s shine or get a matt finished look. You can also use special leather oils to rub on the leather surface. Some oils give antique vintage look to the patinas. The more you polish / oil the leather, the longer it lasts.

Buckles:
The kinds of buckles we use are detailed on our offers. Most of our buckles are handmade by Artists and Designers in European Union, therefore, these stand strong with the EU quality standards. Usually, we use handmade metal buckles, which often have a vintage brass look. Upon special orders, we also use Sterling Silver 925 handmade buckles, or 9k yellow or rose Gold buckles and we have also worked with 18k yellow and rose Gold buckles. These buckles last long and during our tenure since the last 4 years as of (April 2021), we have never had anyone complaining about any damaged buckles, yet. We might source some buckles Made in Italy in the future from a bulk manufacturer, the warranty and guaranty of those will be as per their principle manufacturers.

And finally, for any questions and or concerns and or feedbacks and suggestions, please get in touch with us;

Handmade Leather Boutique
Hagardhs B.V.
e-mail: boutique@hagardhs.com (9 am till 9 pm)
Phone (UTC +1 Amsterdam Time Zone) +31 20 894 3282 (9 am till 11am)
Mobile / Viber / Google Duo / WhatsApp +31 639 074 412 (9am till 9pm)

Updated 15 April 2021