Return’s Policy

HANDMADE LEATHER BOUTIQUE – HAGARDHS B.V. RETURN & EXCHANGE POLICY
HandmadeLeather.Boutique is an eShop from Hagardhs B.V. a private limited company registered with The Chamber of Commerce in The Netherlands. We operate simple, from our studio in Amsterdam in The Netherlands, with a studio close to Warsaw, in Poland, thus, keeping our costs low. We work with very low margins, thus, able to provide you with very competitive prices. This is one reason, we do not accept returns and or make an exchange offer. Remember, often airlines and hotels offer discounted prices with no-refund and no-cancelation policies? Well, we are trying to use a similar strategy, so that, You can enjoy some of ‘Our Finest Creations’ in affordable prices. And moreover, ALL or most of Our Creations are handmade by Artists & Designers, as exclusively made for you, or limited editions, therefore, each of our creations are true works of arts by our artists and designers, hence, lets come together to support their creations and some of the finest authentic and quality goods, to cherish forever. 

However, only in an event if we ship wrong orders to you, You may return any unworn, undamaged merchandise purchased online from Our HandmadeLeather.Boutique within 3 days (no exceptions) of delivery for a full exchange. Items will be inspected upon receiving at our service centre and if we find it was worn / used or has scratches from wearing or miss-handling or any such signs and symptoms, we may either refuse to accept it under our exchange policy or might charge you an amount to cover the costs of repairs / refurbishment. Our stores DO NOT sell and or trade used / refurbished items, therefore, in such matters, we really have to be precise with you. Merchandise purchased online may also be returned for an EXCHANGE at any of our corporate and or retail store. If returned by mail, you may need to pay for return shipping, and we may adjust those costs in our exchange offer and we may ship any exchanged item free of charge. Shipping & handling fees are usually non-refundable.

Items must be returned in their original packaging, including invoice, or any packing, and or stickers and or documents which came along with it, and all accessories, extra links, and anything else that came with the item.

In other words; if you decide to buy what you want and you receive what you had ordered and then you want to return, we are sorry this might not happen. And, if you ordered what you want and we sent something wrongly, sit back and enjoy your drink, just let us know and, we will sort out every thing for you, without causing you any worries. We will go further, to offer you our respect and gratitude by offering you a special surprise too! Because, if its our fault, it is our responsibility to solve it too! 

In simple words; if we made an error, you sit back and relax and we will sort it for you and that too very well in your favour. And if our shipping company made an error, then too you sit back and relax and we will sort it out for you. 

HOW TO MAKE A RETURN EXCHANGE
Please email us at; boutique@hagardhs.com mentioning your full name and order number and the reason why you want to exchange, along with the photos where necessary, and provide us with your contact number and allow us 1-2 business days to get back to you. We will surely work out a solution for you.

Remember; if we made an error, you sit back and relax and we will sort it for you and that too very well in your favour. And if our shipping company made an error, then too you sit back and relax and we will sort it out for you. 

We value you, We respect you and We want you to pride with your decision to shop with us, with our HandmadeLeather.Boutique 

And finally, for any questions and or concerns and or feedbacks and suggestions, please get in touch with us;

Handmade Leather Boutique
Hagardhs B.V.
E-mail: boutique@hagardhs.com (9 am till 9 pm)
Phone +31 20 894 3282 (9 am till 11 am)
WhatsApp +31 639 074 412 (9 am till 9 pm)
Amsterdam Time Zone UTC +2

Updated 15 April 2021